Return & Exchange
Premium Marketplace Standard
Built on Trust, Crafted with Purpose
At The Genesis Style, we don’t just print products — we craft statements of faith. Every item you see in our marketplace is designed with intention, excellence, and meaning. We partner only with top-tier print providers and carefully vetted fulfillment partners to ensure premium quality reaches your doorstep. Each of these vendors is chosen for their craftsmanship, scalability, and commitment to delivering high-quality products that honor your faith.
Our Commitment to Quality
We believe you deserve the best — which is why every product is created using:
- Premium, long-lasting materials (cut & sew fabrics, durable metals, premium home textiles)
- Industry-leading printing technology and All-Over-Print (AOP) production
- High-resolution graphic prints that maintain clarity, richness, and durability
- Carefully curated designs that reflect Scripture and identity in Christ — without compromising style
While competitors rely on mass templates or surface-level prints, we build every graphic according to premium production standards. Our AOP apparel process is supported by high-quality production model, which ships most products after 2–5 business days of production.
Shipping, Delivery & Fulfillment Promise
We are committed to delivering your products:
- As quickly as possible
- With transparency
- Without compromising craftsmanship
To make this possible, we constantly evaluate partner turnaround times to ensure delivery is fast, reliable, and gift-ready whenever possible.
Note: POD shipping will always compete best when expectations are clearly communicated — which is why we promise transparency, not perfection.
Respect for Every Customer
You matter to us. We build this marketplace for believers of every generation — youth, adults, seniors, families, and gift-givers. We treat every customer interaction with:
- Respect
- Warm communication
- Integrity
- Kind support
- Quick responses whenever possible
Because our marketplace operates at the intersection of faith and lifestyle, we prioritize community over transaction.
About Returns& Exchanges
Since every product is All-Over-Print (AOP), custom-made, and created to order, we handle returns differently than a regular retail chain like Walmart or Amazon, but with equal heart and
higher personalization intention.
Eligible for Return or Exchange:
- Misprint or production defect
- Damaged item upon arrival
- Incorrect size or product sent by fulfillment partner
- Design flaws caused in production, not in ordering
Not eligible for return (but replaced if defect proof provided):
✘ Wrong size ordered by you
✘ Wrong address submitted by you
✘ Change of mind after production begins
All requests must be submitted within 30 days of delivery. We may request photo proof for defects to process replacements quickly
Important:
We do not open returns for “just because” — but we DO open exchange or replacement requests for everything that should have arrived better than it did.
How to submita request:
Email: support@thegenesisstyle.com
Include:
- Full Name
- Order Number
- Request Type (Exchange / Replacement)
- Photos if damage or defect
Expect response within 1–3 business days
Our Promise for Resolution
Whether you keep the item, exchange
it, or receive a replacement, we aim for one outcome:
- You feel blessed by what you received
- Your home or wardrobe is strengthened by faith
- Your purchase reflects purpose, taste, identity
If a qualifying issue cannot be resolved through replacement, exchange, or store credit, we gladly provide a refund according to eligibility — as part of our commitment to serve you with integrity and respect.